Avaya Now Acquires Top CCaaS Solutions Company

Avaya Now Acquires Top CCaaS Solutions Company

Recently a leading global business communications company has announced that it has acquired Spoken Communications. A leading innovator in contact center as a service (CCaaS) solutions for enterprise customers and a provider of transformative real time customer experience management applications built on conversational artificial intelligence. Avaya Now Acquires Top CCaaS Solutions Company.

According to the company statement tha the transaction which includes over 170 patents and patent applications will be funded by cash on hand.

Avaya Now Acquires Top CCaaS Solutions Company

President and CEO of Avaya, Jim Chirico Said :

With this acquisition, Avaya’s large contact center customer base around the world will have a clear migration path to the cloud. Customers can retain all the functionality of their existing premises-based technology and seamlessly migrate that functionality, at their pace, to achieve all the benefits of cloud.

Spoken’s cloud-native, multi-tenant architecture is seamlessly integrated with Avaya Aura and Elite technologies. As a result, it also provides a robust architecture for both Avaya’s omni-channel offerings, such as Oceana and its Unified Communications as a Service solutions.

In addition customers will gain access to Spoken’s specialized agent quality software applications and services. As well as Spoken’s Intelligent-Wire contact center automation solutions. IntelligentWire uses artificial intelligence and deep learning technologies on live voice conversations to reduce after call work, drive more intelligent responses and gain deeper insight into customer sentiment and experience.

Senior VP and General Manager, Cloud for Avaya, Mercer Rowe Said :

This transaction is a critical step in positioning our customers, partners, and new Cloud business for increasing success. We are now moving at cloud speed, capitalizing on Avaya’s momentum to give our customers greater choice and flexibility in how they buy and consume our solutions. With the same outstanding experience whether it’s on premises in the public or private cloud or a hybrid model.

President and CEO of Spoken, Mohamad Afshar Said :

Our successful partnership has demonstrated that working together. Avaya and Spoken can deliver a compelling cloud-native CCaaS portfolio for Avaya customers.

Although it offers every customer from small and mid-market businesses to global enterprises. A seamless path to a modern cloud based contact centre.

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